Kim Richardson

Articles

An Important Ingredient To Customer Service Excellence

There are tons of ways to satisfy customers and one size definitely does not fit all. Different customers at different levels expect different things, especially in our industry. I want to share a simple example I recently experienced. This summer...

Articles

Still Some Work Left To Be Done

For the past few years I have had the opportunity to be the Chairman of the Board of the Truck Training Schools Association of Ontario (TTSAO). In a short period of time with a dedicated board and a committed membership...

Articles

When Pigs Fly

You may have heard the expression, ‘when pigs fly’? It’s an expression used when referencing something that seems impossible. An example might be: Two people are having a conversation, one says to the other “I am going to win the...

Articles

Continuing Education and Certification Is Important

As most of you know we make a living in the education business at Kim Richardson Transportation Specialists Inc. and our team has been doing a really good job at it for nearly three decades. From a leadership perspective for...

Articles

New Ways to Do Old Things

Have you heard, there is a driver’s shortage in our industry. I have been in the industry for 35 years and this has been talked about as long as I have been around. We have all heard the definition of...

Articles

Young Leaders, Mentorship and Family

Back in the late 80’s I was desperate for knowledge about the commercial driver training business. Everything I had learned regarding commercial driver training came from my dad, he taught me how to shift, how to back, how to drive...

Articles

Government Should Include Truck Drivers in Provincial Nominee Pilot

On March 14th, the Ontario Trucking Association (OTA) corresponded with the Ontario Minister of Citizenship and Immigration, Laura Albanese. The letter points out the “misclassification” of truck drivers under the National Occupational Classification (NOC) “C” which means the Ontario trucking...

Articles

Good Question!

A couple of weeks ago I was having a great conversation with a young executive in the trucking industry and during the conversation he asked what is the number one piece of advice I could give him to help him...

Articles

Attending Industry Events Will Improve Your Business

As many others in the industry I invest a ton of time at industry events. Setting my calendar early for the my “don’t miss” events in the industry, I believe is very important to the success of our businesses. Selling...

Articles

It’s a Dogs Life, or It Should Be

My family are dog lovers, all of us, they have been such a big part of our life since day one. Lisa and I grew up with dogs, she says her first love was an over protective boxer when she...

An Important Ingredient To Customer Service Excellence

Still Some Work Left To Be Done

When Pigs Fly

Continuing Education and Certification Is Important

New Ways to Do Old Things

Young Leaders, Mentorship and Family

Government Should Include Truck Drivers in Provincial Nominee Pilot

Good Question!

Attending Industry Events Will Improve Your Business

It’s a Dogs Life, or It Should Be

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