Articles

In my younger years I was not really concerned about my education, I was preoccupied with more important stuff, trust me, in more ways than one.  Life was pretty simple, I played every sport imaginable in high school so I...

I don’t know too many people in our industry who are not involved in some sort of social media, it is a part of what we do, some do it better than others.  Regardless if it is a website, Twitter,...

Good things happen to companies that understand business success is measured by more than just profitability.  Today more than ever your customers expectations are higher than they ever have been. Customers or business clients who purchase your services or products...

There are tons of ways to satisfy customers and one size definitely does not fit all. Different customers at different levels expect different things, especially in our industry. I want to share a simple example I recently experienced. This summer...

For the past few years I have had the opportunity to be the Chairman of the Board of the Truck Training Schools Association of Ontario (TTSAO). In a short period of time with a dedicated board and a committed membership...

You may have heard the expression, ‘when pigs fly’? It’s an expression used when referencing something that seems impossible. An example might be: Two people are having a conversation, one says to the other “I am going to win the...

As most of you know we make a living in the education business at Kim Richardson Transportation Specialists Inc. and our team has been doing a really good job at it for nearly three decades.  From a leadership perspective for...